Monday, October 8, 2012

I broke my blog.

 

Well actually, IntenseDebate broke my blog.

Last August, I installed this program to help manage my comments-- What a HUGE mistake. The feature that sold me on it was the ability to directly respond to someone's comment, underneath the comment that they'd made, so that if someone asked a question, it was easy to provide a clear response. (This is a feature that Blogger has added since then, I believe.)

Anyway, I installed it and everything worked well for a while...until it didn't. Back in February, they made some changes to their widget installation & I started noticing that comments were disappearing from my posts. I'd look back to something I wrote 6 months ago--  a post that I knew had comments-- and it would say that I had none. I ignored the problem figuring that they'd come back eventually.

Well, over the past few weeks, I've noticed that the comment formatting under each post was entirely screwed up. When I looked at my most recent post, it would show I had 6 comments, 1 comment, 5 comments, 3 comments-- it was listing comments from previous posts on the current post! Not only is the annoying to me, but it makes it confusing for anyone who wanted to comment to know where to click.

I could fix the last issue by uninstalling the widget and adding it into my blog template, but I'd read enough to know that this was a disaster-- if I ever wanted to remove it, I would have to wipe out my entire blog design and rebuild it. The company seems to have gone completely M.I.A.-- they haven't posted anything on their website since Feb 2012 and I've read site after site of users who are furious that they are not getting any response from customer support.

I decided to uninstall it. I'm glad it's done, but here's the (really) bad news:

1) I have lost all comments that anyone has made on my blog since 8/5/11. This just hurts. I've had so much love and support through these comments-- especially through Jack's birth. It killed me to know that if I got rid of IntenseDebate, it would take all of the comments with it... but they were already randomly missing and giving me problems-- I figured that the longer I had it installed, the worse it would be to uninstall it later.

2) For some reason my comments are not turned on for any prior posts that were created while I was using IntenseDebate. I can manually go into each post and enable comments, but that will take a while. I'll probably just do this for my last 10 posts or so until I figure out a faster solution.
 
I'm sure that this is a much bigger deal to me than to anyone who reads this blog, but I wanted to explain where all of the comments went in case anyone noticed! So it's back to Blogger commenting for now-- and while it's not perfect, I can at least count on my comments not to disappear.

So thank you, to those of you who take the time to comment-- even though I can't go back and read them, the words you wrote are still with me.

25 comments:

  1. I am sorry! That is horrible to lose all of your comments! Thanks for the warning to distrust such widgets....

    ReplyDelete
    Replies
    1. I should have done more research before I ever installed it, but it seems that most problems cropped up about six months later!

      Delete
  2. ACK! I HATE blog issues. And unfortunately I am completely stupid at fixing them myself so I have nothing helpful to suggest.

    Hugs. I can understand how sad it would be to lose those comments.

    ReplyDelete
    Replies
    1. Thanks, love-- it really does make me sad, probably more than it should. For many months when the boys were younger, my blog was my main connection to the "outside world" and the comments I received were lifelines to my friends. I hate that I can't go back and see the lovely ways that people reached out to me. :(

      Delete
  3. Big, fat DITTO. I am so annoyed at Intense Debate right now and have also found them to be completely unresponsive.

    I know I have to uninstall the widget... but like you said, it's just so painful. But you're right that the longer I put it off, the more comments I'll lose in the end. Sigh. :(

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